Constantly losing connection to servers

Wired connection with 700+ ms… no internet outages (tested with Verizon).  Losing connection in Rivals/Champs/moments/squad battles and constantly taking losses.  Never had this issue until NHL 25.  I don’t have an external hard drive or anything else (except controller) plugged into ps5.  Rep from EA turned off account verification and said it would remedy (which it did not).  Please let me know how to fix as the game is not playable in any online mode as it stands now.  

I was told in EA chat yesterday to post a picture of the lost connection screen before anyone could diagnose.  Not sure how this screen will assist considering it says the same thing every time.  When I’m losing connection, it is to the server and my internet is not going offline.