Constantly losing connection to servers

Posted two days ago and still nothing from anyone with a fix.  I was told in chat that someone on the EA team would look into this if I posted.  I’ve heard of this issue being fairly wide spread. 

5 days, no response 

Hello. I was away for the last week and just returned today. Apologies for the late response.

We're not aware of any issues currently. Have you tried the troubleshooting steps here?

Normally, disconnects are a sign of packet loss. Have you spoke with your ISP to see if they are seeing any issues?

I spoke to my ISP and they deep a deep diagnosis and I’ve had no interruptions in service.  I have been in the help chat 3 times now and they have acknowledged that this is a known issue and it is being worked on but yet you say this is not a known issue.  I’ve done every trouble shooting idea your company has provided.  It’s my connection to the server and not anything to do with my internet.  

I have no lag or packet loss.  This is a server/game related issue.  I never had this happen in nhl 24.  Started happening in nhl 25.  Someone else on your team told me this is a known issue and being looked into yet you say it isn’t a known issue.  Confusing. 

This is not a known issue so I don't know why they are telling you this. The best I can do is go through connection troubleshooting. What console are you playing on? Also, what is the NAT setting you're seeing when checking the network settings on your console?

I tagged PlayStation in the original post.  I’m on PS5.  NAT type 2

Check your network cable to make sure it's at least Cat6 and is free of any damage.

Also, you can try using alternate DNS settings as mentioned in this article.

Make sure the firmware for your router is up to date.

As a test, you could try using a mobile hotspot. If you don't disconnect, that means the issue is with your ISP or home network. However, this will of course have a weaker connection. You'll most likely experience more lag. The point of it is to see if you stay connected. That helps narrow down where the issue is coming from.

Disconnected with a hot spot.  It’s connection to the server.  Two different people in chat from EA say it’s a known issue.  

Hotspots are always going to be a poor connection. I was hoping it would be stable enough to stay connected though. This definitely is not a known issue. If it were, we'd be getting far higher number of reports. That's just not the case. The best I can do is continue with connection troubleshooting. Let me know if you'd like to do that.