Christmas Bonus Coin Counter locked

This prblem been reported before and all have the same symptom. I believe it is a glitch.

I was the victim of the PT1 glitch so I have a theory. My theory is that if you hit the amount exactly you lock the bar. Most likely to happen when tapping single present then visiting neighbors. It's a theory, I have no proof other may have additional evidence but in mean time, I only tap large number of presents at once when I get close to any 1000 mark

Same problem here. I sent an email to EA, reinstalled the app and even reset my device. They ask for patience and they would escalate the issue to their specialist team. I hope they fix this. The counter is still blocked :(

This has happened to a few people now, not sure of a known fix yet.

I don't even have the counter, it disappeared. :(

I am having this problem too. I have a little over 44,000 gift cards and my gift card reader is stuck at done for 1,000 gift cards collected. I am missing 8 coins to be collected from reaching 1,000 gift cards 8 times. Please let me know if anyone figures out how to fix this problem.

Mine is locked also, but the cards are still accumulating. Will not know if the bonus coin will collect until I do my round of visits later, nor do I know if the Egg Nog Bar will still collect. I too think it's a glitch even though I heard that task completed sound.

Fixed pic

I have the same problem since a few days ago, I hope that EA give us a few free donnas when they resolve the problem.

Same issue here! Mine froze at 64,000 I am now around 67,000 have missed out on spin coins and don't really want to open any presents at this time....