"Corrupted save" glitch - Will this ever get fixed?

Unless they absolutely refuse to even do that, like 3 different people told my husband. He's been playing over a year with the same glitched game. It would be insane to do a rollback now, even if he found a "help" desk employee to do it. Seems you have to keep calling until you find someone competent at EA...has to be the right time of day, etc.

They should have found a blanket fix for this by now. It's inexcusable.