I just had a phone conversation about this with EA. They told me that the only "good" backup for a rollback would be March 29 of this year.....so I would lose almost 9 months of work. Um, no, not going to happen.
Then my case was raised to a specialist, and he said, multiple times, that my only choices were rollback or template town. I mentioned that others claimed they got fixed without those two options, and again, they were insistent those were my only choices.
So I asked if a template town would contain all of my inventory, characters, money, donuts, decorations, etc., and was told no, it would not. Again, not an acceptable resolution.
So I play on, gimped, with so many features not working. I'll never finish my monorail...I had such plans for it. Never use the idle character button again. Never see the gold tower next to Burns mansion, where it belongs!
The only bright spot was that I was able to get the tap radius fixed, and it involved getting a new IRS building and purchasing it up to full level again....but at least I have that now.
I'm just so sad. I love this game, and to have to choose between playing a semi-functional version, or lose countless, and I mean countless, hours of play time, doing every event, logging in every 4 hours for so many days to finish events, etc. That is what hurts the most. All that time wasted if I do a rollback.
And you know what else? Not once, not a single time did they simply say to me, "I'm sorry". No feeling of loyalty to their customer, no recognition that their choices suck and leave me on the verge of walking away. No hint of, 'gee we know we messed up". The only thing I got was, "here are your terrible two choices, take it or leave it." As if I should thank them for it.
Sorry, rant over.
