Donut farmers are cheaters
You could've had bad luck in who you interacted with. To be fair, the multiplier and almost 7 number daily income are huge and this possibly made the employee jump to a conclusion (which he/she should...
Forum Discussion
I don't believe that EA's position here would be that donut farming in this sense violates the Terms of Service agreement. It is, quite simply, using the elements of the game almost exactly as they were intended. You pay to use the XP multiplier so that you can level up faster. Buying items of any sort with game money to produce XP is obviously fair play as it is an intrinsic part of the game.
I believe that where EA would find evidence of abuse is the fact the the OP has a multiplier of 1100% without EVER having purchased donuts. I'm pretty sure that this would be impossible to do without having at least once violated the TOS agreement. That is not to say that the OP's game was hacked, but rather that one or more of the past glitches was probably taken advantage of in order to get enough multiplier items. I'm not going to condemn anyone for using glitches in this way, but I'd say it's a stretch to then expect EA to give you much in the way of support at this point. It's not like you can't play the game or your items are disappearing, you just lost a few of the donuts that you've farmed and it's, quite frankly, not worth their time.
I believe that where EA would find evidence of abuse is the fact the the OP has a multiplier of 1100% without EVER having purchased donuts. I'm pretty sure that this would be impossible to do without having at least once violated the TOS agreement. That is not to say that the OP's game was hacked, but rather that one or more of the past glitches was probably taken advantage of in order to get enough multiplier items. I'm not going to condemn anyone for using glitches in this way, but I'd say it's a stretch to then expect EA to give you much in the way of support at this point. It's not like you can't play the game or your items are disappearing, you just lost a few of the donuts that you've farmed and it's, quite frankly, not worth their time.
