[EA confirmed] Major Bug with % Premium Items. DONT BUY THEM - THEY DONT WORK!
Hmmmm....now that I think about it, I have the same problem.
Forum Discussion
I also opened a ticket for this last night, and have received two different emails from them. The first wasn't very helpful, just a generic email saying make sure you have the most up to date game version, reset your device, etc. I replied back saying it didn't fix the issue, and gave them some additional info they asked for.
The second response was this...
"Thank you for contacting us again.
We want to get you an effective resolution so we are going to escalate this issue to higher department. Our senior team is well equipped to handle such issues and I’m confident we’ll solve the issue and suggest alternatives.
You may still update your case with additional information that might help us to resolve your issue without causing any additional delay.
We appreciate your patience and cooperation. Please be assured that your concern is our priority."
I'm just hoping their "senior team" doesn't tell me to go to the forums. This place doesn't seem to be looked at by EA anymore, or at least they don't make their presence known if they do.
The second response was this...
"Thank you for contacting us again.
We want to get you an effective resolution so we are going to escalate this issue to higher department. Our senior team is well equipped to handle such issues and I’m confident we’ll solve the issue and suggest alternatives.
You may still update your case with additional information that might help us to resolve your issue without causing any additional delay.
We appreciate your patience and cooperation. Please be assured that your concern is our priority."
I'm just hoping their "senior team" doesn't tell me to go to the forums. This place doesn't seem to be looked at by EA anymore, or at least they don't make their presence known if they do.
