[EA confirmed] Major Bug with % Premium Items. DONT BUY THEM - THEY DONT WORK!

julesg007 wrote:
Going slighty off topic but felt I had to comment.

I read this thread and thought, well not surprised that the bonus for prem items is not working with the problems I've read about and those I have had myself.

With regards to getting help from EA, the only way to get thru to EA is via e-mail, I was having an issue with Origin and managed to get a phone number for EA. Whilst the guy was as helpful as he could be (as technically my issue was with Origin) with my issue but couldn't sort it he basically said that EA do not offer either phone or live chat help for TO, only via e-mail and that I would need to contact them via this method. I hope those that have e-mailed get a response.

I would like to say that the reply you got from EA is very poor indeed.

As EA are aware that there is a problem, why the hell are we being asked to post this onto their bloody forum, this should be done by EA in the announcements section and to say the best way to keep the experts advised was via this forum just makes me wonder what planet they are on, EA it's called a telephone, pick it up and use it and tell someone that there's a major issue that needs resolving and tell us how long it will be before it will be sorted.

Also as the comments about their experts monitor this forum, please EA don't make me laugh, if you did you'd have a moderator and forum team answering our questions, queries, suggestions and complaints, making sure people post where they should, removing duplicate posts like the numerous "add me" threads, 1 is enough!

I also think that EA are in breach of the sale of goods and services act here in the UK buy making a statement about something they are selling and not honouring that statement. Perhaps a call to Trafing Standards is called for?

So come on EA get your act together and get this issue sorted, get rid of the bugs and start to moderate and run your forum properly.