EA Support re:bundles - my experience so far
Perhaps someone here on the forum knows how these things work, but this seems off to me. I contacted EA support via email this morning. I stated that I am unable to purchase both Mayan Homer and Me...
Forum Discussion
"chadstraus97;c-2059516" wrote:"superefrain7;c-2059514" wrote:"cappiello656;c-2059374" wrote:
Okay, I got them to add the Ghost Pirate Airship to my game (though Blackbeard was deleted and I had to buy him from the box again, but no big deal)
The items they wouldn't add are;
- Evil Shopkeeper
- Mausoleum
- Pharaoh Guard
- Plague Rats
- Lumpy
- Snake Speakers
- Hollow Snake Trunk
- Snake Stump
- Red Practice Snake
- Yellow Practice Snake
I might just give up now, hopefully I'll get a chance in the future to get these, and EA fixes their issues with bundling
I had the same problem because I already had one item from this bundle (hollow snake trunk). The only way is to ask them to delete the item you already have from this bundle so you can buy it. I did this they deleted the hollow snake trunk from my account and I could buy this Bundle from the Yearbook Mystery Box
Interesting. I was specifically told that they could not delete an item but they could (and ultimately did) add items. In fact, one of my issues was the Whacking Day Bundle and my problem was caused by owning the hollow snake trunk too. It's sad that even when they fix the problem, the reps don't seem to do it in a consistent manner.
It took me 2 years to get Witch Marge skin!. True some reps do not have any idea how to help, somehow last night one rep told me the solution to store the cauldron in my inventory so they could delete it, and then I could place Witch Marge bundle. Really happy, thanks to you too! you said a few days ago you got these items too somehow I felt encouraged! I only talk to them by email and it worked!.
