When I got Mayan Marge without Mayan Homer, during the Time Toaster event, I called EA and explained that I was unhappy because I spent premium currency on items and could only use half their tasks because of the missing Mayan Homer.
The first person I talked to could not and would not help me. I told her that made me very disappointed because I spent money in this game and that was a very poor response. I did not yell or cuss at her. I just hung up and tried again.
It took me three calls to get someone who could help me. I made sure to get a call when the support office in Texas was open. The person who helped me was very nice. I explained my position, and he just added Mayan Homer to my town. I would have paid for him but they gave him to me for free.
If you want him, you should call EA. Be nice and respectful even if they can't or won't help you. Call back. It only took me a total of 15 minutes to get him.
I would not wait for a "fix" because they keep doing this with the bundles, such as the cemetaries and the zombies. I am always pleasantly surprised when they don't mess a bundle up.
