Freezing? - Call EA

I've experienced frequent game freezing in the last day or two as well on both my iPhone and Kindle Fire. It seems to happen when I'm in the editing menu trying to place something from my storage or when I'm in/on the "Project Board".

I'm chatting with EA now. I'm on my third rep. as I type...

I have forced to de-rail my game from day 3 or 4 as it was not playable. Thanks for this Forum with the tip or else I would have just gave it up. I could have achieved a lot more with a smooth game rather than restarting every 3 minutes or less..it is definitely time for EA to think about how the codes should be optimised.. also would be good if players can play off-line and sync back, like sim city

I have thee freezing problem also and it definitely got worse when I placed the plastics depot. So annoying to have to fight to play a game I am supposed to leisurely enjoy

I'm being told my the chat rep that the freezing is happening because I have too many items displayed in my town...and her "specialist" has advised her that I should store them.... =o/

I've been getting freezes since the event started. I chatted with EA support and they told me that they will have specialists look at my town. I get freezes if I tap certain buildings. Very frustrating. I haven't heard back from them yet, and the only suggestions I got from them when chatting was to reinstall.

They have to do something, and soon. I keep finding more buildings that lock the game up when tapped.
(Android tablet)

Ningyo42 wrote:
I've been getting freezes since the event started. I chatted with EA support and they told me that they will have specialists look at my town. I get freezes if I tap certain buildings. Very frustrating. I haven't heard back from them yet, and the only suggestions I got from them when chatting was to reinstall.

They have to do something, and soon. I keep finding more buildings that lock the game up when tapped.
(Android tablet)

I have noticed that too there were buildings i knew to avoid and some i knew were OK it only freezes when cleaning rubbish others have dumped but on certain buildings

Easy fix for now= dont clean them up

bubsx3 wrote:

Ningyo42 wrote:
I've been getting freezes since the event started. I chatted with EA support and they told me that they will have specialists look at my town. I get freezes if I tap certain buildings. Very frustrating. I haven't heard back from them yet, and the only suggestions I got from them when chatting was to reinstall.

They have to do something, and soon. I keep finding more buildings that lock the game up when tapped.
(Android tablet)

I have noticed that too there were buildings i knew to avoid and some i knew were OK it only freezes when cleaning rubbish others have dumped but on certain buildings

Easy fix for now= dont clean them up

That's been my plan. :) It's only annoying when I forget or find a new building to add to the list.

Reinstalling the game didn't fix it. I can't stire anything because it freezes immediately.

I don't see anyone listing specific buildings but one replied they crash from tapping some. For me tapping to clear stink from the spinster city apartments, bachelor arms apartments, and frinks lab crashes the game every time no matter if anything is done before it or not. This was not a problem prior to today. I had started another thread not realizing there was a thread potentially related. Again this is 100% successfully repeatable. Disconnecting the rails from the monorail station doesn't fix it. Storing all rails isn't fixing it. Storing all the extra monorail addition parts isn't fixing it. Storing the monorail station itself doesn't fix it. And Storing the plastic depot isn't fixing it. If any of that helps.

Raven_Darkstorm wrote:
I don't see anyone listing specific buildings but one replied they crash from tapping some. For me tapping to clear stink from the spinster city apartments, bachelor arms apartments, and frinks lab crashes the game every time no matter if anything is done before it or not. This was not a problem prior to today. I had started another thread not realizing there was a thread potentially related. Again this is 100% successfully repeatable. Disconnecting the rails from the monorail station doesn't fix it. Storing all rails isn't fixing it. Storing all the extra monorail addition parts isn't fixing it. Storing the monorail station itself doesn't fix it. And Storing the plastic depot isn't fixing it. If any of that helps.

I'm getting crashes on about a dozen different buildings, like Duff Stadium, some pink houses near the bottom right of my town, and others. Unfortunately, the freezing seems to hit people differently. We have the building freeze, others have it from people connecting a full route of their monorail, others get freezes from simply going into the game. It also doesn't seem to be just Android or iOS, but both.

Probably the most problematic update a whole lately.