Forum Discussion

benjnbail1914's avatar
5 years ago

Game not loading

My game is stuck on the loading screen, the donuts spinning but nothing is happening.
I've uninstalled it and forced closed but it's still the same.
Anyone else having this problem and if so is their anything i can do please?
  • I just tried my game, I was able to get in.
    General troubleshooting tips:

    • Update your device software
    • Check for any Tapped Out update in store
    • Log out/Log back in
    • Restart device
    • Clear cache
    • Free up space (some Apple devices may require 4-5GB free space)
    • Hard close the game and restart
    • Load on another device
    • Try a different wifi/connection/internet/broadband
    • Accept or decline any pending friend requests
    • Change your password
    • If connected to EA/Origin: uninstall / reinstall game (Do NOT do this if you play anonymously)

    Synchronise your game often by visiting the friend's screen so your game progress is saved
    https://answers.ea.com/t5/The-Simpsons-Tapped-Out/How-to-resolve-crashing-freezing-and-loading-progress-issues/m-p/5716153#M122465
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/80732/how-to-contact-ea-directly/
    How to find your Mayhem ID:
    http://i.imgur.com/QYoSe1xl.jpg
    http://i.imgur.com/xGQzEull.jpg

    There are a few ways to try and fix this issue - several players have reported that the following has worked for this situation:

    • Wait for a period of time and then try again
    • Change your password
    • If connected to EA/Origin: uninstall / reinstall game (Do NOT do this if you play anonymously)

    Also make sure you input your age correctly. This error may also occur if you input an age lower than the minimum for playing Tapped Out. (Age requirement may vary from one country to another).
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/192785/possible-solutions-for-re-downloading-apple-devices-troubleshooting-tips#latest
  • I can't even log into my EA account I keep getting the error message and even after changing password.

    uninstall/reinstall worked along with changing password before and after also working.
  • I used to have a log in problem on a regular basis. Try this:

    Close the game, Close the game completely (double tap Home button and swipe up on iPad, hit Square and swipe left on Android). Close ALL open apps.
    Turn off your device.
    Turn off all your internet equipment, Routers, Switches, Access Points, etc.
    Wait 2 minutes.
    Turn on your Gateway (modem). Wait for it to boot. Turn on all other internet equipment. Wait for all the lights to stop blinking. Turn on your device. Start the game.

    I used to have to do that at least a couple of times a day. Major pain the the glass.