Forum Discussion

rmangler79's avatar
12 years ago

gone for good?

rmangler79 wrote:
for most of last week I was unable to log into the game, it kept telling me I was having network issues. I went onto the origin site and changed my password, which did not help, then I changed my id name, and I had to start back at lv 1, when I had a lv 18. is there any way to get the lv 18 back?


Network issues means it's your Wi-fi or 3G/4G data. I'd try to either reset your router (if at home), or maybe power off/on the device to refresh your 3G/4G data.

In terms of your town if you are unable to log in with the updated nick name, you may have to go through EA support.
  • Make sure your date is correct! I had the same problem once because my date was set to 2010
    I hope this can help you
  • rmangler79 wrote:
    for most of last week I was unable to log into the game, it kept telling me I was having network issues. I went onto the origin site and changed my password, which did not help, then I changed my id name, and I had to start back at lv 1, when I had a lv 18. is there any way to get the lv 18 back?


    I'm not sure why you would change your id name, but the account is through your email. If you want to give me your user name I'll see if I can find you & if your town is still there.

    If you do I need your old user name & the new one

    If ur rmangler79 u r in the origin account as that. I sent a friend request as gregorympalo if u ever get back on. I would also try a different device
  • If you have changed your ID name with origin you will not be able to use your town until you re-change it to your ORIGINAL name. I know that because I did that last February, my town was still there but I could not enter it. Make sure you even have it put back to the EXACT same name including capital letters...one would think that since we sign in with our email address we can change our id name on origin and still be able to access our Simpson game...but it is not the case... When I contacted the customer service last February they told me that the Simpsons were the only game that would NOT let you change your origin ID name... I think there is a delay time before you can re-change your ID name on Origin, if you have problems you can always contact EA by phone they can fix it (but be prepare it's a long wait)
  • finagenesse wrote:
    If you have changed your ID name with origin you will not be able to use your town until you re-change it to your ORIGINAL name. I know that because I did that last February, my town was still there but I could not enter it. Make sure you even have it put back to the EXACT same name including capital letters...one would think that since we sign in with our email address we can change our id name on origin and still be able to access our Simpson game...but it is not the case... When I contacted the customer service last February they told me that the Simpsons were the only game that would NOT let you change your origin ID name... I think there is a delay time before you can re-change your ID name on Origin, if you have problems you can always contact EA by phone they can fix it (but be prepare it's a long wait)


    If that is true then I might as well stop playing now.
  • eG-Yak wrote:
    finagenesse wrote:
    If you have changed your ID name with origin you will not be able to use your town until you re-change it to your ORIGINAL name. I know that because I did that last February, my town was still there but I could not enter it. Make sure you even have it put back to the EXACT same name including capital letters...one would think that since we sign in with our email address we can change our id name on origin and still be able to access our Simpson game...but it is not the case... When I contacted the customer service last February they told me that the Simpsons were the only game that would NOT let you change your origin ID name... I think there is a delay time before you can re-change your ID name on Origin, if you have problems you can always contact EA by phone they can fix it (but be prepare it's a long wait)


    If that is true then I might as well stop playing now.


    Why... Just change it to the original name it's as easy as it was to change it the first time... Just make sure you don't make any typos...like I did because if I remember well you have to wait another 24hrs before you can edit it again... Back then I called EA because I added a capital letter(was not sure if there was once, turn out there was none) and I only had a short period of time to finish the valentine special event (since I started the event late)...
  • My current name may not be long term.

    I am not planning on being forced into keeping a name just because of a single game.
  • eG-Yak wrote:
    My current name may not be long term.

    I am not planning on being forced into keeping a name just because of a single game.


    Sorry, but I have to ask. Why make one name, if you are planning to change in the near future? Why not use the name you eventually want in the first place?