Harp freeze poll

I got hit with it today just after leveling up to the imaginary level 27. I went up but it never said 27. At the same I got el chemistri. I was into and out of the game dressing up el chemistri with parking, tables and the like. I then went to visit my frinds and got hit with the freeze. I did all the suggested fixes even trying my town on someone elses hardware. Nothing worked. I filled out a ticket with EA (https://help.ea.com/contact-us) but based on my experience with them last October when I lost my whole Springfiled I do not expect to hear back from them for several months if at all.

Is anyone getting Harp Freeze at lower levels than 26/27?