Help!!! harp noise crash

I had the harp crash a couple times. I was able to unlock using iPhone 5 trick. I had complained to EA who wrote me today to say that they have fixed the problem.... So if you are still getting this problem, please let them know.
Good luck

https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out?sso_redirect=1

I used this page .... It did take over 2 weeks for the reply