How exactly was I helped?

MTPKP wrote:
My only real conplaint was that he ended the chat rather abruptly and really did nothing for me.

Look, I get that the guy was only doing his job and was definitely following a script. My problem was not with him, and yes he was courteous, but rather that this chat that accomplished nothing was the closest I could come to actually voicing a complaint that to say is not uncommon around here would be a tremendous understatement.

I'm just frustrated that we've been complaining about this problem, we get the option to buy gold eggs, I spend 150 donuts on gold eggs and after opening roughly 30 boxes, from that alone, I'm still lacking Shary Bobbins and Hugs.

This spending donuts for a chance at content is nonsense.

What exactly were you expecting from the support? That they just hand over the 2 characters that you're missing?
You knew what the odds were before buying the gold eggs. Nowhere is it guaranteed that buying the eggs grants you the characters. So you only have yourself to blame. There was nothing left to do for you which is why he ended the chat.

And you might be offended that he ended it quickly but there are actually other people with real legitimate problems that are waiting in line to get support. People whose towns have been hacked, people who have lost donuts due to glitch, etc. etc.
He ended your chat because you didn't have a legitimate problem but instead you were just whining and demanding to get your remaining prizes. You were taking his time away from other customers with actual problems. So I think that customer service did the right thing ending your chat session when there was nothing left to say and do.