I QUIT!

Bravewall wrote:
I've removed some posts concerning an intent to hack.

Random, I sympathize with what has happened with your town. We're all trying to give you the best advice to get it fixed the proper way, and I'm doing what I can to bring EA attention to it. Please be a little patient.

I just read this thread from the beginning, and I was wondering about some people's responses. Now I understand, since you deleted some of these other posts, their responses did not make sense.

Anyway, I just wanted to state that I have only had 2 issues, during nearly 2 years of gameplay, which required me to contact EA. Both times I did so through email, and was happy with my eventual outcome. The first time, it took a few days to complete, which many people would consider too slow. However, I was fine with this amount of time. Part of this was my slow response to the incoming emails as well. I never took more than a day to respond, and have been told that they may close out your ticket on the email if you do not respond within 24 hours.

My second interaction with EA customer service was with the elixir bundle glitch, not receiving any from the truckload personal prize. I did not even start a new email chain, but actually hit reply from my previous old ticket that was closed out 9 months ago. I wasn't sure if this would work, but it did, much better than I anticipated actually. EA Tech support already had all of my account info from earlier. So they actually just responded to my post that they logged into my account and credited me with the 4000 elixir. It was nice and simple. So if you have already had an experience with EA tech support via email, I recommend sticking to this method. It certainly saved me quite a bit of time and hassle with repeating all of my information from before.