Forum Discussion

ZennGlenn's avatar
ZennGlenn
Rising Newcomer
11 years ago

IT'S ALL GONE!!!

https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out?showhome=true
https://help.ea.com/en/contact-us
http://answers.ea.com/t5/The-Simpsons-Tapped-Out/bd-p/The-Simpsons-Tapped-Out


Us from your New Account
Go to help.ea.com and select "Login" in the Login Bar.
Select "Contact Us" located further down the right side.
Select "Origin" as your product.
Select "Account Security" as your category.
Select "PC" as your platform.
Select "I Still Need Help"
For customers in North America:
Select "Call me."
Enter your phone number.
Select "Submit."
For Customers outside of North America:
Go to the "choose a contact method" section
Contact us using the telephone number provided within the listed opening hours
Please be aware that it is likely that the agent you speak to will need to confirm information on this account.
  • ZennGlenn's avatar
    ZennGlenn
    Rising Newcomer
    simbass7 wrote:
    https://help.ea.com/en/the-simpsons/the-simpsons-tapped-out?showhome=true
    https://help.ea.com/en/contact-us
    http://answers.ea.com/t5/The-Simpsons-Tapped-Out/bd-p/The-Simpsons-Tapped-Out


    Us from your New Account
    Go to help.ea.com and select "Login" in the Login Bar.
    Select "Contact Us" located further down the right side.
    Select "Origin" as your product.
    Select "Account Security" as your category.
    Select "PC" as your platform.
    Select "I Still Need Help"
    For customers in North America:
    Select "Call me."
    Enter your phone number.
    Select "Submit."
    For Customers outside of North America:
    Go to the "choose a contact method" section
    Contact us using the telephone number provided within the listed opening hours
    Please be aware that it is likely that the agent you speak to will need to confirm information on this account.


    Thanks for the speedy reply... still no positive result.
    Login is same, shows my ID w/ 'welcome back' screen and tap to continue
    with same unbelievable result of restart at beginning...
    Sent troubleshoot survey w/all info.
    Will PM as well w/ contact info.
  • Use the links on the top to contact EA and open ticket, they will sort it out
    It's common issue what you have. Don't worry it will be fixed if you contact em
    In... between couple of days up to 5 week.- they recover my town in 3 weeks.
    Good luck
  • ZennGlenn's avatar
    ZennGlenn
    Rising Newcomer
    simbass7 wrote:
    Use the links on the top to contact EA and open ticket, they will sort it out
    It's common issue what you have. Don't worry it will be fixed if you contact em
    In... between couple of days up to 5 week.- they recover my town in 3 weeks.
    Good luck


    :shock: Thanks, opened ticket. Keeping hope alive... (maybe for MLK day :? )
  • ZennGlenn wrote:
    HOLY FLURKING SHNIT! :!: :shock: :?:
    SIGNED ON THIS MORNING AND IT WENT BACK TO THE INTRO.... :?
    Just reached level 26 last night, staring on Squidport, 51 friends and its all freekin gone.
    Signed in and out several times w/complete Android restarts w/ same result.
    That BUUULLOOOWWWWS! (trying to find humor via Dr. Rick Marshal 'Land of Lost')
    Uuuugh that blllloooowwws!!!
    WOW, so very lame...
    :shock:


    The one thing I'm noticing you haven't done was simply reinstall the game. I had this happen to me once as my battery died in the middle of playing and upon starting up the game again I was welcomed by the game intro. Reinstalling remedied this for me and hopefully will for you as well so you can avoid all that contacting EA nonsense.