Lessons EA could learn from Tinyco...

maxeerg wrote:
The main lesson that I would like EA to learn from TinyCo is how to interact with players. The Family Guy game has its own Twitter account. They're on the blogs. I've seen them on the Family Guy subreddit. I've had them respond to me on the blogs and Twitter. I've seen them respond to others. Even if it was only, "We'll look into that."

I've sent emails to EA that got no response. I've tweeted to EA, EA Mobile, and Peter Moore with no response. I've never seen EA respond to anyone unless you count occasional remarks in the game. EA is a dark, foreboding monolith.

EA is literally the worst company for customer support or communication to players.. even when you email support for issues it's almost always a copy and pasted response or no response at all.