Level 59 disappeared!

i said to an ea customer service person to report to remove that feauture of starting without download being over, and he said that he'd have reported it but still nothing. the other thing that was problematic was solved so i think they're somehow trying to solve this too. i've seen almost daily reports on the playstore of people thinking they lost their towns and can't help them cause playstore is stupid and i need to have them in my circles and me in theirs to message them...