Major issues signing in
Received an email to reset the password which I did but I keep getting the error logging in. I have deleted the game and reinstalled and still nothing. Anyone else having this problem and any solution...
Forum Discussion
Here's what I keep telling everybody, and this advice has worked for me as well:
This has been a problem lately. I've had to deal with it as well.
A. Make sure your password is less than 16 characters long and does not have any special characters - just letters and numbers.
B. This worked for me:
Open the App Manager by double tapping the Home Button (Apple) or tapping the rectangle (Android).
Swipe away all open apps (people call this force closing, but that is not correct, this is just closing the apps)
Turn off your device. OFF. Do not restart.
If you're using home internet to connect, turn off your home internet devices.
Wait 1 minute.
Turn your home internet devices back on (if applicable) and wait for them to connect.
Turn on your device.
Try playing.
C. If the above doesn't work:
Open the App Manager by double tapping the Home Button (Apple) or tapping the rectangle (Android).
Swipe away all open apps.
Uninstall the game.
Turn off your device. OFF. Do not restart.
If you're using home internet to connect, turn off your home internet devices.
Wait 1 minute.
Turn your home internet devices back on (if applicable) and wait for them to connect.
Turn on your device.
Install the game.
Start the game but DO NOT TRY TO PLAY
Enter your age and agree to the license.
DO NOT LOG IN AT THIS POINT. Wait for ALL the files to download. When ALL the files have downloaded THEN log in.
See if that works.
This has been a problem lately. I've had to deal with it as well.
A. Make sure your password is less than 16 characters long and does not have any special characters - just letters and numbers.
B. This worked for me:
Open the App Manager by double tapping the Home Button (Apple) or tapping the rectangle (Android).
Swipe away all open apps (people call this force closing, but that is not correct, this is just closing the apps)
Turn off your device. OFF. Do not restart.
If you're using home internet to connect, turn off your home internet devices.
Wait 1 minute.
Turn your home internet devices back on (if applicable) and wait for them to connect.
Turn on your device.
Try playing.
C. If the above doesn't work:
Open the App Manager by double tapping the Home Button (Apple) or tapping the rectangle (Android).
Swipe away all open apps.
Uninstall the game.
Turn off your device. OFF. Do not restart.
If you're using home internet to connect, turn off your home internet devices.
Wait 1 minute.
Turn your home internet devices back on (if applicable) and wait for them to connect.
Turn on your device.
Install the game.
Start the game but DO NOT TRY TO PLAY
Enter your age and agree to the license.
DO NOT LOG IN AT THIS POINT. Wait for ALL the files to download. When ALL the files have downloaded THEN log in.
See if that works.
