Not recieved items (Duff beer tree, Christmas LLDonuts) report from support
EA can keep their tree
Forum Discussion
JessicaSayce wrote:
They're a charming company aren't they!! I still can't get in. Not sure I care any more.
It really depends on how widespread an issue it is. If this is a problem restricted to a small proportion of the player base then a game-wide update is not really required, and will possibly cause more problems than it solves. Dealing with it case-by-case sounds like a sensible response in those circumstances.
The main problem when things like this happen is that we have no idea how widespread the issue is, and probably have an overinflated impression of it, because it will be those who have the problem who come onto the forum and login to post about the fact that they have it and ask for advice from other players.
Those of us not suffering the problem aren't really needed to get involved, beyond suggesting the obvious solutions, as we have no experience of the problem or potential solutions.
