Satyr Willie ... Again

Firstly - I know there's a number of threads on this but none of the suggestions are working for me. I have picked up the game again after a few years off and I have the Satyr Willie task stuck in my task book. I definitely don't have the skin in my inventory, there are no 6s tasks to do, the snowman is in place, etc.

I've emailed EA who initially said they had added the skin to my account, which didn't work. They then told me to log out until they have fixed it because it may by a sync issue, which I have done, but now all they say is they cannot resolve missing content issues over e-mail and want to call me, which they can't because I'm not in USA or Canada...

Quite frustrating as they have spent a few days emailing me with support then now have decided they don't help via email.

Any ideas what I can do?!