SICK AND EFFING TIRED OF LOSING DONUTS!!!

All I can say is that I've been playing for over a year and I haven't accidentally spent donuts once since I discovered the "Confirm" button. Not even once. Seriously, if it's an ongoing trait with you then you just need to slow down.

indieauthorALH wrote:
First responder - you sound just like EA customer support.

OF COURSE I know about the 'confirm donut spend' option, I've had it turned on for MONTHS. It makes no difference in these accidental donut spends because of the poor design of the donut spend box!!!

As a retired software engineer I know it's just common sense, good design to ALWAYS place the 'confirm' button in a totally different location than the original 'spend' button, because that way the user has to really WANT to confirm enough to move their mouse cursor, stylus or fingertip to a totally new location to confirm the spend. Accidental confirmations rarely happen this way.

I also know that if you're going to provide a 'cancel' option, you need to give the user longer than ONE SECOND to use it.

All I want is my lousy four donuts back, and this is after I've lost easily 20 or more to the accidental double-tap and have spent over $70 in real-world money on donut purchases since July. And EA doesn't want to give me back my lousy four donuts, even though I've only lost them because of EA's (purposely) bad donut spend box design.

sorry, but I can't sympathize with you. Of the very few times I've accidentally selected an option to buy something with donuts, I always have plenty of time to cancel the transaction. Sounds like you're making mistakes and blaming others for it.

You could just tuck your knees to your chest and whine about it on a public forum...

OR you could slow down and cancel it when it accidentally happens...

Choose the second one so we don't have to hear this anymore.

My suggestion would be count characters.

In the morning I go around and tap all the thumbs up and dollar signs (I do use a ghost bomb for the ghosts right now) and once all the money has been collected, and everything is unhaunted I resend characters on task. I know I have 61 characters, so I count until I hit 61. I find this works best for me and on the odd occasion I double tap, the donut confirm screen stops me. It does takes longer, but I keep my premium currency for myself.

indieauthorALH wrote:
<snip>...
As a retired software engineer I know it's just common sense, good design to ALWAYS place the 'confirm' button in a totally different location than the original 'spend' button, because that way the user has to really WANT to confirm enough to move their mouse cursor, stylus or fingertip to a totally new location to confirm the spend. Accidental confirmations rarely happen this way.

I also know that if you're going to provide a 'cancel' option, you need to give the user longer than ONE SECOND to use it.
...<snip>

Generally, your first point is a good one, but there is one problem. The confirm dialog's OK button is NOT in the same spot as the speed-up button on the original task dialog. The OK is on the left, the Cancel is on the right, similar to where the speed-up button is on the task dialog. So the design is correct, far as I'm concerned (as a current software developer).

As for the "cancel" option that last 1 second, well if you'd turn on the confirm option like everyone else already pointed out and you claimed to know about already, then you wouldn't have only 1 second, you'd have just this side of forever... or until the game crashes. Otherwise, the cancel button being in exactly the same spot actually helps cuz you can click a second time and cancel it.

Or you can still slow down, let money auto collect and make a habit of not tapping just right of center of the screen. Or just keep ranting, as if it'll do any good.