So today I had to pause midway through a 4-hr collection cycle. When I came back to my game, I got the "you didn't save your progress on your other device and you may lose progress" warning. Totally confused, I nervously went into my game and saw I had 50 more donuts than before. I cleared a couple of ruffians and then suddenly my screen shot across the map to reveal...Sideshow Bob!!! I didn't get the unlock screen (and never played through the questline "Flaw and Order" at all), but his quest for his Victorian House started, so I put him on that and then his questline "Rake it to the limit..." came shortly thereafter. So, it seems EA must have gone into my game, directly added SSB, and added 50 donuts for my 3-week struggle with customer service. I'll write up a few tips and lessons learned on this whole ordeal at some point later today with the hope of helping others in the future. Thanks to all of those who offered advice and encouragement along the way!!