Dear *********
Thank you for letting us know about the current status of the issue. I am sorry for the provided steps didn't resolve the issue
Your case has been escalated to our specialist team. Please be advised that issues like the one you encountered may take some time to resolve, so for the moment we are unable to give you a firm resolution time frame.
With the assistance of our specialist team, we hope to have this issue resolved for you as quickly as possible. We would ask for your continued patience while we make every effort to fix this problem for you, and we apologize for any inconvenience caused. We will be back in contact with you once we are in a position to update you further.
Regards,
Samarjeet K.
EA Customer Experience
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Thank you so much for hearing me out and escalating it to your specialist team instead of closing the case :)
It means a lot to me that you are willing to do your best to help me out after all.
Looking forward to hearing from you and having my problem resolved.
********* *****
