mystery2mi wrote:
linda2cats wrote:
Have been following this thread with interest. I posted way back, about page 3, saying I had lost approx 200 donuts. Contacted ea twice and was told they would be refunded when everything has been fixed.
What i don't understand now is, why have some people been reimbursed straight away and others haven't. All my correspondence has been by e mail. Are the people being refunded speaking to real people at ea. why is there one rule for one and not the other.
I am also based in the UK. Will this make a difference.
I would try to contact them via live chat. That is what I did after losing 45 donuts. The person I spoke with was very pleasant and refunded the 45 donuts immediately. The whole thing took about 5 minutes. I'm not sure if being in the UK will make a difference though as I am in the US. Good luck!
I live chatted and was told it would be fixed.
Very frustrating to hear some getting reimbursed and others (me) not.
Seems like a FUBAR situation to me....but then again....what do I know, I'm just a loyal paying customer.
