I logged into my main town this afternoon and donuts had dropped from 148 to 85.
I logged onto ea chat and got very helpful response and return of missing donuts.
I was careful to be polite and the session only took about 5 minutes.
This was part of the conversation:
Nishant
In the game menu click on the “Build” button, located in the bottom right of your screen.
Nishant
Click on the cogwheel icon at the top right corner.
Nishant
In the Options menu, click on the blue View button located underneath Info.
you
ok, just a second
Nishant
In the next menu, click on the blue View button next to About.
Nishant
Your Mayhem ID will be located below the Version number.
Nishant
Okay please provide me the mayhem id of that account from which you are missing the donuts.
Nishant
We need that to check the account as we can locate the account through mayhem id only.
you
Ah, okay. No problem I just didnt know I had that..lol
Nishant
Mostly players do not know about the mayhem it.
Nishant
Do not worry it is common.
Nishant
only we use the mayhem id to locate the accounts.
Nishant
As players do not need them.
you
Ok, thank you
Nishant
You are welcome.
Nishant
I am working on your issue.
you
I really appreciate your help
Nishant
Thank you.
Nishant
So you lost the donuts after update.
you
Not straight away..I had opened the tunnel and was playing for a while. I just lgged in this afternoon and they were gone. I know I didnt spend them cos I was saving for the community centre
you
I'd bought some land and placed some buidling in the new area but hadnt bought anything with donuts
you
I can tell you what buidlings I have in the Sprignfield Heights if it helps
Nishant
Okay.
Nishant
Let me check it.
Nishant
I have added the 63 donuts to your account.
Nishant
Please check and let me know.
you
Oh thankyou so much... they arent showing yet. do i need to log out and bakc in?
Nishant
Since you are our valuable costumer so i have added the donuts without wasting any more time
