Those who have missing donuts, post it here......

Willy9292 wrote:
I had a very unusual encounter with support chat on this issue. I lost a bunch of donuts over 2 days. I had 2 screenshots of the start and finish, but don't know what else I did in that period. I may or may not have made a purchase. My donut count was pretty weird for that couple days. I rushed a 2 donut job and it never took the donuts, then when I rushed another 2 donut job I lost a whole bunch. I waited until the fix expecting them to be returned. When they were not I contacted support. They asked me to upload the screenshots of my donut count, which I did. Then very early on in the conversation I was sent this message:
"Due to the complexity and resources required for these investigations, any compromised or missing content claims that are found to be false or fraudulent in nature following the investigation may result in actions being taken on the account, up to and including account closure. Bearing this in mind, would you like for us to proceed with your investigation today?"
I have never seen this from support before, so I told the advisor that I can't be sure of the exact loss, I just know that a bunch disappeared over the three day period. When I tried to get more information on what the warning was about he just kept working and escalated my ticket. Has anyone else been presented with this warning? Its a great way to scare you off when you don't know the exact loss, guess wrong and they may close your account?
Just wondering.

Yeah, I got this warning before my case was escalated. I knew exactly how many donuts I'd lost and had nothing to hide so just laughed it off. Maybe they have had an influx of fraudsters trying to take advantage of the 'lost donut' situation :?:

65Malibu wrote:
I lost two more donuts...

Today?

I would like to try to contact EA about my donuts but I don't think I'll get anywhere with them because to be honest even though I know I'm definitely missing some, I don't have any idea how many because I don't know how many I had before they disappeared. My donut count fluctuates quite a bit from purchases so I don't know what I had most recently. But I do know it was NOT the lousy 2 that I have now! the problem is that I've read from the previous posts that EA is concerned about fraudulent requests for donut replacement. I certainly don't want to get accused of that just because I don't have an amount of donuts I lost. This stinks and I don't know how to go about it. It's too bad there isn't ANY record anywhere of this sort of thing???

Anyway, can someone please tell me the best way to contact them?

Thanks

I have a feeling I'm just going to have to eat this one and deal with the loss. :cry:

DJ-Alchemist wrote:

Willy9292 wrote:
I had a very unusual encounter with support chat on this issue. I lost a bunch of donuts over 2 days. I had 2 screenshots of the start and finish, but don't know what else I did in that period. I may or may not have made a purchase. My donut count was pretty weird for that couple days. I rushed a 2 donut job and it never took the donuts, then when I rushed another 2 donut job I lost a whole bunch. I waited until the fix expecting them to be returned. When they were not I contacted support. They asked me to upload the screenshots of my donut count, which I did. Then very early on in the conversation I was sent this message:
"Due to the complexity and resources required for these investigations, any compromised or missing content claims that are found to be false or fraudulent in nature following the investigation may result in actions being taken on the account, up to and including account closure. Bearing this in mind, would you like for us to proceed with your investigation today?"
I have never seen this from support before, so I told the advisor that I can't be sure of the exact loss, I just know that a bunch disappeared over the three day period. When I tried to get more information on what the warning was about he just kept working and escalated my ticket. Has anyone else been presented with this warning? Its a great way to scare you off when you don't know the exact loss, guess wrong and they may close your account?
Just wondering.

Yeah, I got this warning before my case was escalated. I knew exactly how many donuts I'd lost and had nothing to hide so just laughed it off. Maybe they have had an influx of fraudsters trying to take advantage of the 'lost donut' situation :?:

I got the same warning when I contacted EA via chat about my SH buildings (they disappeared from inventory), but when I contacted via email about my lost donuts and I told that I'm not sure how many I'm missing and I just told them "something between 40-50", they restored 52 (+200 extra) donuts and didn't say anything about the warning. Allthough the email was with Finland customar care and the chat was with USA, so I don't know if that has anything to do with it.

101 donuts to zero; still getting shuffled from rep to rep...

I always choose the Call Me option. Use that if it's available.

I lost 50 donuts after making a purchase to buy premium items (Disco Stu, community center). I did move some buildings around and voila...I had 0 donuts. I contacted EA through live chat and had a weird conversation with the support person. It didn't come to anything, no donuts magically reappeared so I'm unsure how to proceed. Should I wait and see if they resolve it or should I email and ask what's going on?

Just had my donut count drop from 2399 to 1849. Contacting EA now :evil:

Ouch. Good luck.

Welcome aboard.