Town has been totally rearranged. All donuts missing, premium items gone

Still no response from EA, but not expecting one until maybe Monday or Tuesday due to the weekend. Hoping that all they need to do is "reset" my town to prior to this, even a few days before would be fine, as I really didn't do anything spectacular other than the Sanjay house. I'm not even all that upset about the donuts or money, as the donuts were the ones that are given as rewards for leveling up. The money is simple to earn back, but the premium items that I bought that are gone are what bothers me. I haven't bought a lot of donuts/tickets but I would say over the course of about 1 1/2 years I have spent roughly $50-$60 and used those to buy specific items for my style of play. I know it's not any of my neighbors either as I am a solo player with ZERO friends. I did this so I could see just how far I could progress without the neighbor "bonuses".