Town has been totally rearranged. All donuts missing, premium items gone
only thing you could really do is contact EA. If they don't do anything about it then sorry buddy :?
Forum Discussion
Well, as of right now EA "support" isn't being much help. I have emailed them and thy have gotten back with me, yet they are of no help as after 3 emails, they think that I forgot to log in to access my Springfield. They sent me directions on how to log in to an Apple device running IOS after using an Android device. Here is my correspondence with them WORD FOR WORD.
March 30th
Thank you for submitting your inquiry. Case Number 127xxxxx has been created and tied to your question, and a game expert will contact you shortly.
We sincerely appreciate your patronage and patience, and look forward to getting in touch.
Regards,
EA Customer Experience
My reply from them on April 1st
Dear EA Customer,
Thank you for contacting Electronic Arts.
I am sorry to know that your town has been rearranged. Don't worry, we are here to help you. Please perform following troubleshooting steps to fix the issue.
Ensure you are logged in your Origin account.
If you have several accounts, ensure you are logged in the correct one.
If you have changed your Origin ID recently, change it back to the previous Origin ID using the website http://www.origin.com/change-id. This should restore your land back to its original level.
If the issue persists, please get back to us with the following information.
1) Your e-mail address:
2) Origin ID:
3) Device’s Mayhem ID:
4) Game version
5) Device Model
6) Device OS Version Number
7) Was the device purchased new or used?
8) Have you played before on any other device (Android or iOS)
9) What level was the land before the reset?
10) Do you use any other email addresses or do you have any other Origin ID?
To know your Mayhem Id use this link https://help.ea.com/article/where-is-my-mayhem-id
We look forward to your reply.
Regards,
Zishan A.
EA Customer Experience
My response same day (edited for security on the Mayhem Id/email)
Hello, thanks for the response.
OK, I will try to explain as best as possible. The only device I have played on is my iPhone 4 until after the IOS 7.1 update that wouldn't allow access to the game. I then installed in on my wifes iPad (also running IOS 7.1) and played until the issue was resolved (about 4-5 days). I then deleted it completely off the iPad and played on my phone. I then logged in on Friday March 28th to find that my town had been rearranged and items sold, along with all my donuts, and half of my money. The problem had to have happened between EARLY Thursday March 27th and early morning time (around 4 AM EST) on Friday. If there is ANY way to get the town back to the way it was on Wednesday the 26th it would be GREAT.
Here is the information requested in the email
email address: hondab16tune
Origin ID: hondab16tune
Devices Mayhem ID:
Game Version: 4.7.4
Device Model: Apple iPhone 4
Device OS version number: 7.1 (11D169)
Was device purchased new or used: NEW
Have you played on any other device: Yes, as outlined above but deleted about a week before this happened
What level was your land before the reset: 38 or 39 (almost positive I was 39, but can't remember)
Do you use any other email addresses or do you have another Origin ID: NO
I am not so concerned about really anything other than my buildings, layout of my land, and items. I only had around 14-18 donuts (all got from leveling up) and the money can be earned back pretty easy. I REALLY hope that it all can be returned to normal and I can get my items back. Some of the items I lost are related to the holiday events and can't be bought. As I stated to the best of my knowledge the best and closest reset would be on that Wednesday as I am 99.9% positive that all the stuff happened as I stated earlier. PLEASE HELP!
My last response from them on the 4th (today)
Dear EA Customer,
Thank you for a swift response.
First of all allow me to apologies for the inconvenience and delay caused during this time. Appreciate that you tried troubleshooting steps with no success. Please be assured your Springfield is not lost and will help you retrieve it, you need not to start afresh. It usually happens when you loose connection with the game server. If your prompted with “Is this your Springfield?” question select “No” and then in the next screen select “New.”
This will restore your town to your device and allow you to log into your town on your android/iOS device.
For detailed steps please refer the following link-
https://help.ea.com/in/article/my-apple-ios-device-shows-a-lower-level-springfield-and-asks-is-this-your-springfield-after-i-played-while-logged-in-on-android-why
If the issue doesn't fix with the steps above. please uninstall and re-install the app again.
Thank you again !
We look forward to hearing from you very soon.
My response to them today
You guys are NOT understanding my problem. I didn't lose my springfield, it wasn't reset to new. IT WAS LOGGED INTO BY ANOTHER PLAYER DUE TO THE GLITCH THAT ALLOWS OTHER PLAYERS INTO SPRINGFIELDS THAT ARE NOT THEIRS. My town was rearranged, items sold, my donuts spent, and money spent due to this. I am asking for a RESET to a certain day as that was when my Springfield was safe.
This is a KNOWN ISSUE and is posted about many times on the EA Forums, and there is even a sticky about it
http://forum.ea.com/eaforum/posts/list/9958313.page
They know about this issue, and I have been affected by ANOTHER PLAYER gaining access to MY springfield, and instead of them leaving/logging out, they spent MY money, donuts, and sold my premium items, etc. I need my Springfield reset to Wednesday March 26th so everything that the not so nice player sold/re-arranged is undone. I have spent a fair amount of REAL money on my town for donuts, and this NEEDS TO BE FIXED.
So as you can see it's like talking to a brick wall it seems. I am now on a live chat, and they also seem to have zero clue as to what is wrong. If something cannot be done, or this doesn't get fixed I don't know what to do. I just know that I am VERY aggravated and disgusted.
Regards,
Rahul K.
EA Customer Experience
March 30th
Thank you for submitting your inquiry. Case Number 127xxxxx has been created and tied to your question, and a game expert will contact you shortly.
We sincerely appreciate your patronage and patience, and look forward to getting in touch.
Regards,
EA Customer Experience
My reply from them on April 1st
Dear EA Customer,
Thank you for contacting Electronic Arts.
I am sorry to know that your town has been rearranged. Don't worry, we are here to help you. Please perform following troubleshooting steps to fix the issue.
Ensure you are logged in your Origin account.
If you have several accounts, ensure you are logged in the correct one.
If you have changed your Origin ID recently, change it back to the previous Origin ID using the website http://www.origin.com/change-id. This should restore your land back to its original level.
If the issue persists, please get back to us with the following information.
1) Your e-mail address:
2) Origin ID:
3) Device’s Mayhem ID:
4) Game version
5) Device Model
6) Device OS Version Number
7) Was the device purchased new or used?
8) Have you played before on any other device (Android or iOS)
9) What level was the land before the reset?
10) Do you use any other email addresses or do you have any other Origin ID?
To know your Mayhem Id use this link https://help.ea.com/article/where-is-my-mayhem-id
We look forward to your reply.
Regards,
Zishan A.
EA Customer Experience
My response same day (edited for security on the Mayhem Id/email)
Hello, thanks for the response.
OK, I will try to explain as best as possible. The only device I have played on is my iPhone 4 until after the IOS 7.1 update that wouldn't allow access to the game. I then installed in on my wifes iPad (also running IOS 7.1) and played until the issue was resolved (about 4-5 days). I then deleted it completely off the iPad and played on my phone. I then logged in on Friday March 28th to find that my town had been rearranged and items sold, along with all my donuts, and half of my money. The problem had to have happened between EARLY Thursday March 27th and early morning time (around 4 AM EST) on Friday. If there is ANY way to get the town back to the way it was on Wednesday the 26th it would be GREAT.
Here is the information requested in the email
email address: hondab16tune
Origin ID: hondab16tune
Devices Mayhem ID:
Game Version: 4.7.4
Device Model: Apple iPhone 4
Device OS version number: 7.1 (11D169)
Was device purchased new or used: NEW
Have you played on any other device: Yes, as outlined above but deleted about a week before this happened
What level was your land before the reset: 38 or 39 (almost positive I was 39, but can't remember)
Do you use any other email addresses or do you have another Origin ID: NO
I am not so concerned about really anything other than my buildings, layout of my land, and items. I only had around 14-18 donuts (all got from leveling up) and the money can be earned back pretty easy. I REALLY hope that it all can be returned to normal and I can get my items back. Some of the items I lost are related to the holiday events and can't be bought. As I stated to the best of my knowledge the best and closest reset would be on that Wednesday as I am 99.9% positive that all the stuff happened as I stated earlier. PLEASE HELP!
My last response from them on the 4th (today)
Dear EA Customer,
Thank you for a swift response.
First of all allow me to apologies for the inconvenience and delay caused during this time. Appreciate that you tried troubleshooting steps with no success. Please be assured your Springfield is not lost and will help you retrieve it, you need not to start afresh. It usually happens when you loose connection with the game server. If your prompted with “Is this your Springfield?” question select “No” and then in the next screen select “New.”
This will restore your town to your device and allow you to log into your town on your android/iOS device.
For detailed steps please refer the following link-
https://help.ea.com/in/article/my-apple-ios-device-shows-a-lower-level-springfield-and-asks-is-this-your-springfield-after-i-played-while-logged-in-on-android-why
If the issue doesn't fix with the steps above. please uninstall and re-install the app again.
Thank you again !
We look forward to hearing from you very soon.
My response to them today
You guys are NOT understanding my problem. I didn't lose my springfield, it wasn't reset to new. IT WAS LOGGED INTO BY ANOTHER PLAYER DUE TO THE GLITCH THAT ALLOWS OTHER PLAYERS INTO SPRINGFIELDS THAT ARE NOT THEIRS. My town was rearranged, items sold, my donuts spent, and money spent due to this. I am asking for a RESET to a certain day as that was when my Springfield was safe.
This is a KNOWN ISSUE and is posted about many times on the EA Forums, and there is even a sticky about it
http://forum.ea.com/eaforum/posts/list/9958313.page
They know about this issue, and I have been affected by ANOTHER PLAYER gaining access to MY springfield, and instead of them leaving/logging out, they spent MY money, donuts, and sold my premium items, etc. I need my Springfield reset to Wednesday March 26th so everything that the not so nice player sold/re-arranged is undone. I have spent a fair amount of REAL money on my town for donuts, and this NEEDS TO BE FIXED.
So as you can see it's like talking to a brick wall it seems. I am now on a live chat, and they also seem to have zero clue as to what is wrong. If something cannot be done, or this doesn't get fixed I don't know what to do. I just know that I am VERY aggravated and disgusted.
Regards,
Rahul K.
EA Customer Experience
