Town has been totally rearranged. All donuts missing, premium items gone
only thing you could really do is contact EA. If they don't do anything about it then sorry buddy :?
Forum Discussion
The process for contacting EA tech support:
1. Create an e-mail support ticket. (This takes at least 20 minutes...)
2. The e-mail initially is not read by a human. An AI looks for keywords and sends a canned response.
3. The AI did not understand what you were asking. You write back an angry e-mail. This time a person actually reads your e-mail and sends back a canned response.
4. The human did not understand what you were asking. You send back another angry e-mail. This time, the human actually thinks about the words you have written and gives you another canned response that might be a wee bit useful.
5. You send yet another angry response because the human is still relatively clueless.
6. At this point, you're ready to tear your hair out and you sign on to the chat feature. A human chats with you, but doesn't really understand the problem. The human puts you on hold and then "escalates" the problem.
7. You give up in frustration because no one seems to be able to help.
A large part of this is the result of outsourcing customer support to people with poor English skills and marginal training.
1. Create an e-mail support ticket. (This takes at least 20 minutes...)
2. The e-mail initially is not read by a human. An AI looks for keywords and sends a canned response.
3. The AI did not understand what you were asking. You write back an angry e-mail. This time a person actually reads your e-mail and sends back a canned response.
4. The human did not understand what you were asking. You send back another angry e-mail. This time, the human actually thinks about the words you have written and gives you another canned response that might be a wee bit useful.
5. You send yet another angry response because the human is still relatively clueless.
6. At this point, you're ready to tear your hair out and you sign on to the chat feature. A human chats with you, but doesn't really understand the problem. The human puts you on hold and then "escalates" the problem.
7. You give up in frustration because no one seems to be able to help.
A large part of this is the result of outsourcing customer support to people with poor English skills and marginal training.
