Town has been totally rearranged. All donuts missing, premium items gone
only thing you could really do is contact EA. If they don't do anything about it then sorry buddy :?
Forum Discussion
OK Guys, here is where it gets good. These are 2 emails I received not too long apart from each other. If you have been following what EA Tech support has said, you will find the second one amusing.
The first one on April 6th 2014
Dear EA Customer,
Thank you for getting back to us with the requested details.
Lee, It is my pleasure to assist you today with the concern.
Having reviewed your mail, It seems to me that your account is compromised and your town is rearranged, items sold and your donuts spent as well, and money spent on your Springfield. This is indeed disappointing, but please be assured, we will do our best to get this sorted out for you as soon as possible.
Lee, since it looks like the account is compromised, we would have to very your account before we could go ahead and investigate your issue, we have allocated a team for verifying the accounts, so it is requested, if you contact this team via live chat, they will verify your account and direct you back to us.
*Information regarding how to contact Chat Support: is as follows,
1 Click on the following link https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3. Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
4. Select the type of issue and the platform you play on, and click on "Find Solutions".
5. Now Select topic and fill the box and move to below box and fill,please tell us more about your issue box and next .
6. Select a contact option. Note that you may get different contact options depending on your country.
( **Note: If the Live chat is grayed out, either the chat support is under maintenance or the Live chat room is full, consider trying after sometime in such a case )
We will wait for the live chat team to direct your request back to us and assist you further.
Have a nice day !
Now this is how I contacted them in the first place and they told me to wait for a "specialist". This says to repeat the steps which I had already taken.
The second one I received today, April 8th, 2014
My name is Zeanne. I am the Specialist that has the privilege of handling your case now. I noticed that it has been a few days since your case has been escalated and I want to start by apologizing for the amount of time it has taken to get to your issue. I understand that your time is valuable and I want to make this right. Just so you are aware, once I accepted ownership of your case, all of your responses will jump to the front of my personal queue, so the dialogue between us will be much quicker than the amount of time it has taken to get to your case.
I have reviewed the notes and emails on your account for this issue, and from my understanding you are having an issue with your game having been accessed by an unauthorized user, resulting in money and donuts spent on items and land without your knowledge, as well as things moved around and general chaos caused. I am very sorry that you had to experience this and I will do my best to get things straightened out as quickly and painlessly as possible.
Moving forward, I would like to offer you the choice of having your game restored back to how it was on the day before the incident, or having the money added back to your account and you continue from this point onward. If you want the restored account, from here I would like your permission to revert to a backup save to get your account to working order. You will lose some progress however it is usually very minimal, and in this case, would get your game set back up to how it was then. If you want the money added, then I would just need you to log out of your account and wait for me to email you that it is done before logging back in.
Once you give me permission to access your account, I should be able to get you tap happy as soon as your next email. If that works for you, let me know. If you can pinpoint the last date that you were able to successfully log into your account and see it how you had it, that would be immensely helpful.
Also, please let me know if you have any questions for me. I look forward to your response!
Regards,
Zeanne H.
EA Customer Experience
Now this is EXTREMELY funny as the first person I talked to said THERE WAS NO WAY TO REVERT A TOWN BACK. If you go back and look at the chat transcript, you can find it.
This one I emailed the person back giving them the day to which it needed to be reset. Hopefully this will be taken care of.
The first one on April 6th 2014
Dear EA Customer,
Thank you for getting back to us with the requested details.
Lee, It is my pleasure to assist you today with the concern.
Having reviewed your mail, It seems to me that your account is compromised and your town is rearranged, items sold and your donuts spent as well, and money spent on your Springfield. This is indeed disappointing, but please be assured, we will do our best to get this sorted out for you as soon as possible.
Lee, since it looks like the account is compromised, we would have to very your account before we could go ahead and investigate your issue, we have allocated a team for verifying the accounts, so it is requested, if you contact this team via live chat, they will verify your account and direct you back to us.
*Information regarding how to contact Chat Support: is as follows,
1 Click on the following link https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3. Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
4. Select the type of issue and the platform you play on, and click on "Find Solutions".
5. Now Select topic and fill the box and move to below box and fill,please tell us more about your issue box and next .
6. Select a contact option. Note that you may get different contact options depending on your country.
( **Note: If the Live chat is grayed out, either the chat support is under maintenance or the Live chat room is full, consider trying after sometime in such a case )
We will wait for the live chat team to direct your request back to us and assist you further.
Have a nice day !
Now this is how I contacted them in the first place and they told me to wait for a "specialist". This says to repeat the steps which I had already taken.
The second one I received today, April 8th, 2014
My name is Zeanne. I am the Specialist that has the privilege of handling your case now. I noticed that it has been a few days since your case has been escalated and I want to start by apologizing for the amount of time it has taken to get to your issue. I understand that your time is valuable and I want to make this right. Just so you are aware, once I accepted ownership of your case, all of your responses will jump to the front of my personal queue, so the dialogue between us will be much quicker than the amount of time it has taken to get to your case.
I have reviewed the notes and emails on your account for this issue, and from my understanding you are having an issue with your game having been accessed by an unauthorized user, resulting in money and donuts spent on items and land without your knowledge, as well as things moved around and general chaos caused. I am very sorry that you had to experience this and I will do my best to get things straightened out as quickly and painlessly as possible.
Moving forward, I would like to offer you the choice of having your game restored back to how it was on the day before the incident, or having the money added back to your account and you continue from this point onward. If you want the restored account, from here I would like your permission to revert to a backup save to get your account to working order. You will lose some progress however it is usually very minimal, and in this case, would get your game set back up to how it was then. If you want the money added, then I would just need you to log out of your account and wait for me to email you that it is done before logging back in.
Once you give me permission to access your account, I should be able to get you tap happy as soon as your next email. If that works for you, let me know. If you can pinpoint the last date that you were able to successfully log into your account and see it how you had it, that would be immensely helpful.
Also, please let me know if you have any questions for me. I look forward to your response!
Regards,
Zeanne H.
EA Customer Experience
Now this is EXTREMELY funny as the first person I talked to said THERE WAS NO WAY TO REVERT A TOWN BACK. If you go back and look at the chat transcript, you can find it.
This one I emailed the person back giving them the day to which it needed to be reset. Hopefully this will be taken care of.
