Forum Discussion

chrisdirai146's avatar
chrisdirai146
7 years ago

WARNING!!! Those that rolled back from bug

Well, as predicted by others here, those that are rolling back or have rolled back to fix the bug issue, I have recently been informed by the EA Studio Team that an unfortunate side effect of the rollback is that you will not be able to retain donuts bought, earned or other... I have been stuck at the same number of donuts since my game was rolled back to 8 March 2018 on Monday 12 March. I tested the theory to be 100% certain by doing rat trap trucks and sure enough I earned 15 donuts went to Krustyland and was immediately reset back to the rollback date.

I did EA call back spoke to a nice, knowledgeable person and was told they are aware of the past event bug and the side effect of the rollback fix but can only offer to rollback again (not advised), take a 1 time donut credit for lost donuts, or wait for the patch.☹

I have opted for the patch which basically means I have no ability to earn/buy donuts and actually keep them. Which means I am to believe that there is actually something going to happen sooner than later. Which means I'm extremely gullible.

Not gullible. Definitely never spending another dime on this or any other EA game. Very poor way to handle a situation that potentially leaves EA liable.

Edit- There seems to be yet another unexpected side effect of this newest issue... this one might be in our favor...
  • simp7fan's avatar
    simp7fan
    7 years ago
    Can't you just use the bug to get unlimited donuts? Buy something, go to Kland, come back and you have the item and the original amount of donuts? Eh, even if it's not true, say it is and they'll fix it tomorrow.
  • 4kidsandacatdog's avatar
    4kidsandacatdog
    7 years ago
    I just had my game rolled back yesterday and same thing happening. Wish I'd known, I would have just stopped playing.
  • mareagle's avatar
    mareagle
    7 years ago
    "chrisdirai146;d-215101" wrote:
    ...an unfortunate side effect of the rollback is that you will not be able to retain donuts bought, earned or other... I have been stuck at the same number of donuts since my game was rolled back to 8 March 2018 on Monday 12 March.


    Yep, I can confirm this. I was also rolled back to March 8th on Wednesday 14th. I noticed quite fast that I kept losing every single donut I gather. I immediately contacted EA, and found myself in a Limbo. First they took it as a feedback, and did nothing. After a while Help Desk started giving me 20 donuts for my troubles, and I kept asking them to fix my game. After a bunch of back-and-forth emails, they said that they can't give me anymore donuts. I wrote them that I never wanted donuts, but just them to escalate this case and fix my game.

    Well, today I got an email that said something like "You know that false claims are punishable, and may result in closing your account". I answered that I've never asked a single donut, and please could you fix my game. Well, finally after that I got the familiar email that starts with "You're in good hands". I guess it got escalated, and they hopefully fix this soon.

    I dunno, this is exhausting, and game isn't fun anymore with all these troubles. I've suffered for the now trending "recent issues" -bug for some 5 months already, and now this. And btw, this disappearing donuts thing has also happened before. I think last time was also right after a rollback.
  • 4kidsandacatdog's avatar
    4kidsandacatdog
    7 years ago
    @chrisdirai146 I thought I might have the same effect yesterday before you posted this...bought a St. Paddy's mystery box, visited KL, came back...the donuts did not reappear in my account, BUT the stupid non-accumulation glitch has stopped. So the solution might just be to make a donut purchase (if you have the sprinkles for it) and the earned currency should start to bank again.
  • crickett40's avatar
    crickett40
    7 years ago
    We, collectively, have been waiting for the promised "patch since May, 2017. Don't hold your breath waiting for it. This is not a "bug" or "glitch" it's more like cancer, because even if they fix it or rollback, they don't "get it all" and it's back again. Some forum members have rolled back 5 times already for the same thing. It just keeps coming back.
  • daved7637397's avatar
    daved7637397
    7 years ago
    "simp7fan;c-1925972" wrote:
    Can't you just use the bug to get unlimited donuts? Buy something, go to Kland, come back and you have the item and the original amount of donuts? Eh, even if it's not true, say it is and they'll fix it tomorrow.


    Start a thread passing mysterious pms around. You the ones with a million 1 post members asking "pm please"
  • Lifewoos's avatar
    Lifewoos
    7 years ago
    "4kidsandacatdog;c-1926888" wrote:
    I just had my game rolled back yesterday and same thing happening. Wish I'd known, I would have just stopped playing.


    Same. I guess I will.
  • chrisdirai146's avatar
    chrisdirai146
    7 years ago
    As Simp7fan eluded to, I did just that and not only did I get a ridiculous amount of d's I was able to keep all the items I bought AND my game started magically counting and saving d's again. So basically it was a 1 shot 'O well, I might as well burn all the d's I have since I can't save them anyways', I did it, went to Krustyland saw all the rest of the mystery d's went back to SF bought a bunch more stuff went back to Krustyland and I was back to what I originally had on that monday after the rollback. Left KL, I did rat trap trucks, got a bunch more d's and went back again to Krustyland. This time it saved exactly what I had after bonut rounds as it's suppose to. It ended the slot machine effect but in the end I got to keep all the items I bought, I had the right amount of donuts saving correctly and the 'bug' is currently gone. Not saying it's gonna stick but that was a nice windfall after such disappointing results. If your suffering from the not being able to save d's issue I suggest buying something with what you have and taking a trip to Krustyland.

    Hope this helps others.

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