sounds like you may have a couple issues here. Make sure you have the latest update from your app store and your device is up to date and the date/time is correct
First would be a space issue or maybe you are playing on IOS device.
Clean off 6-8 gbs of space and reboot device. It may download again and then be good.
If on IOS, make sure the offload apps feature is turned off, clear your cache, clear history on safari and spotify if you use them and you may need 10 gb free or 10% of your total storage free. IOS lies about how much free space you have so clear off everything you can even if you think you have enough.
Second issue, if making space did not fix everything, could need you to go to ea.com and change your password to less than 16 characters with only letters and numbers in it. I know you don't need it to login but we used to and the code is old so worth a try.
Let me know how you get on, Good luck
