Word from EA
toddpygensky wrote: Even though my Harp problem has been resolved for about a week now, I received a email from EA addressing the issue: Basically they apologize and understand any frustration I ...
Forum Discussion
Hre is the whole email:
HELP CENTER
Hello Todd,
Thank you for contacting EA Customer Service.
Firstly, I sincerely apologize for the delay in response. Going forward, we would do our best to respond in time.
Having read your email, I understand that you are experiencing freezing issue while launching the game. It's indeed upsetting when your time and efforts go in vain but we’ll do our best to nail down the issue. However, I am glad to inform you that we will roll out a new update on this Sunday which will resolve all the issues with the game.
Moreover, to get the basic troubleshoots, you may visit the link below:
https://help.ea.com/article/the-simpsons-tapped-out-troubleshooting
At any point, if you need help with above mentioned article, please get back to me. For more information, please visit our online knowledge base at: http://help.ea.com/
Regards,
Pawan
Electronic Arts – World Wide Customer Experience
HELP CENTER
Hello Todd,
Thank you for contacting EA Customer Service.
Firstly, I sincerely apologize for the delay in response. Going forward, we would do our best to respond in time.
Having read your email, I understand that you are experiencing freezing issue while launching the game. It's indeed upsetting when your time and efforts go in vain but we’ll do our best to nail down the issue. However, I am glad to inform you that we will roll out a new update on this Sunday which will resolve all the issues with the game.
Moreover, to get the basic troubleshoots, you may visit the link below:
https://help.ea.com/article/the-simpsons-tapped-out-troubleshooting
At any point, if you need help with above mentioned article, please get back to me. For more information, please visit our online knowledge base at: http://help.ea.com/
Regards,
Pawan
Electronic Arts – World Wide Customer Experience
