Word from EA

toddpygensky wrote:



Thank you for contacting EA Customer Service.

Firstly, I sincerely apologize for the delay in response. Going forward, we would do our best to respond in time.

Having read your email, I understand that you are experiencing freezing issue while launching the game. It's indeed upsetting when your time and efforts go in vain but we’ll do our best to nail down the issue. However, I am glad to inform you that we will roll out a new update on this Sunday which will resolve all the issues with the game.

Moreover, to get the basic troubleshoots, you may visit the link below:

https://help.ea.com/article/the-simpsons-tapped-out-troubleshooting

At any point, if you need help with above mentioned article, please get back to me. For more information, please visit our online knowledge base at: http://help.ea.com/

Regards,
Pawan
Electronic Arts – World Wide Customer Experience

This is such a form letter, it cracks me up. Do they just edit the parts that apply? The bolded parts? Are almost verbatim what has been sent to other people who have posted their letters here.

Didn't we already get the update for Sunday? Fruit-Bat-Man? That is the episode tie in and we've been told that the next update won't happen till the 21st (22nd). I'm not sure I believe they will update anything on Sunday when they sent out emails stating that they don't work on the weekends.

You guys remember during the crashfests how mad we all got over those emails?