Word from EA
toddpygensky wrote: Even though my Harp problem has been resolved for about a week now, I received a email from EA addressing the issue: Basically they apologize and understand any frustration I ...
Forum Discussion
lissarv68 wrote:toddpygensky wrote:
Thank you for contacting EA Customer Service.
Firstly, I sincerely apologize for the delay in response. Going forward, we would do our best to respond in time.
Having read your email, I understand that you are experiencing freezing issue while launching the game. It's indeed upsetting when your time and efforts go in vain but we’ll do our best to nail down the issue. However, I am glad to inform you that we will roll out a new update on this Sunday which will resolve all the issues with the game.
Moreover, to get the basic troubleshoots, you may visit the link below:
https://help.ea.com/article/the-simpsons-tapped-out-troubleshooting
At any point, if you need help with above mentioned article, please get back to me. For more information, please visit our online knowledge base at: http://help.ea.com/
Regards,
Pawan
Electronic Arts – World Wide Customer Experience
This is such a form letter, it cracks me up. Do they just edit the parts that apply? The bolded parts? Are almost verbatim what has been sent to other people who have posted their letters here.
Didn't we already get the update for Sunday? Fruit-Bat-Man? That is the episode tie in and we've been told that the next update won't happen till the 21st (22nd). I'm not sure I believe they will update anything on Sunday when they sent out emails stating that they don't work on the weekends.
You guys remember during the crashfests how mad we all got over those emails?
But during the times when game play was unstable and you could not do anything much without crashing, was there really emails sent out that specifically said they would fix the problem on a specific date? Im finding that a little hard to believe, although they did fix it there response time was horrid, they made us wait months until a large portion of the community was affected by it.
Even this sounds "fishy" i will take this email with a grain of salt as for a fix tomorrow, they gave a specific date, which would really strike me as odd, if there was no fix or even no update why even mention that?
