Sorry to all who didn't get him :(
While EA is slow about fixing things, I feel like rage situations like this one usually prompt a quick patch if it's something easy to fix.
My guess is that Monday's update was planned in advance to kick off upcoming holiday promos and those who have gotten him to show up were actually helped manually. That said, I would be surprised if they don't roll out a patch by Tuesday, considering how much money they are trying to make with the upcoming promos. IMO, screwing something like this up would get people fired, even at EA.