Login error

Plugging In the device and turning off auto lock does not work. Have tried at least 20 times to do this the last 3 days now. I have over 200 donuts and 700 hearts waiting for me but can't access them! Have also uninstalled and reinstalled several times with no result. Left negative feedback and emailed EA under 3 different problem issues over this just praying they pay attention. By the time the next update comes, valentines will be over and all our hearts gone!
:-(
Please EA, get your stuff together and fix it before tapped out rehab and the harp of doom drive us insane!

KristinMj78