Community ManagerHow to report a technical issue or bug in UFC 5
Hey UFC Community,
Everyone has a plan until they get punched in the face- whether that's with lag or other errors, we want to get you back into the Octagon® as quickly as possible. Understanding the info we need from you can help us execute our plan and get you back in fighting shape.
Technical Issues
Technical issues are problems that can often be solved with some troubleshooting. Check below for some common examples.
Examples of Technical Issues
- Connectivity, disconnections, lag, unable to access account or game
- Account issues, updating email/password, bans or suspensions, etc.
- Trouble installing the game
Before you post, be sure to use the search bar to see if anyone has already posted about the issue you're seeing. Searching for key words might help you find a thread where your question may have already been answered.
If you're ready to make your post, we have a few things we ask you to keep in mind:
- Be as detailed as possible!
- Include the appropriate tags for the platform you're playing on and technical issues.
- Let us know how long the issue has been happening.
- Give us a heads up on any troubleshooting steps you've already tried yourself.
- Share as many specific details on the issue as possible. This can include:
- Any error codes you're getting
- Where exactly the issue happens in-game
- The name of the specific Mode, Player, etc. that's giving you trouble
If you need some tips on troubleshooting some common technical issues, here are a few steps we recommend taking first:
Experiencing lag, disconnections, or trouble connecting to the servers?
Having an issue on an Xbox console?
A good place to start with Xbox troubleshooting is power cycling your console. This can help with many of the most common issues we see. This process doesn't erase any of your games or data.
How to power cycle your Xbox console:
- Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important: Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox.
Having an issue on a PlayStation console?
Power cycling is usually the best place to start with PlayStation troubleshooting. This can tackle most of the common issues you might run into.
How to power cycle your PlayStation console
- Touch the power button on the front of the PS5 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 5 minutes. Launch the game.
Tip: If you are using an external hard drive for your console, whether it's for UFC 5 or another game, please check to ensure all game updates are going to the same drive. Having files located on the internal and external drives could lead to potential performance issues or errors. If you are installing the game on an external hard drive and experience crashes or errors, try re-installing to the internal to see if the results vary.
Bug Reports
Bugs are problems you can't fix by yourself or with the help of our support team. We do our best when developing our games, but unfortunately, software bugs are a reality of game development. While we work to squash as many as possible, we know that some can slip through. We'll usually need to replicate the issue ourselves, then we can start working on a fix. Sometimes a patch or update to the game will be needed to apply the fix. Check out the examples below.
Examples of Bug Reports
- Audio Problems
- Crashing/Freezing while playing a certain game mode
- Exploit
- Gameplay Issues
When you report a bug, we review the reports and work with the game development team to identify the reported bugs and issues that most impact our players.
When providing information on a bug report, posting on an existing thread is okay if your issue is exactly the same as the original post. If you are experiencing a similar issue with slight variations, please create your own topic.
- If you find multiple bugs, create a separate thread for each one. While this may seem tedious, It helps us get to the point of the bugs making a more effective experience for you and us.
- Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated and does not advance our goal of assisting the widest audience of players in this forum.
How to fill out your bug report:
A vital part of a bug report is that we can reproduce the issue you are seeing. Having clear text on what occurred or better yet a video can be a lifesaver for us. Using clear and easy descriptions helps a lot. Don't forget to let us know which platform you're on, which mode(s) you were playing and the full error message for any issues you're seeing. Don't forget to use the Bug tag along with your platform!
We hope you don't run into any problems playing UFC 5, but we're here if you do! Thanks for playing and dropping by the forums!
