Forum Discussion

ILWU_Flores's avatar
2 years ago

I bought ufc5 Deluxe but can only install standard edition

I bought UFC5 Deluxe through the PlayStation Store and I am only able to install the standard edition. EA and PS stole my money what do I do. I already talked to PS support and all they had me do was restore my licenses and that did nothing. 

20 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey everyone, 


    If you're still having trouble with this, can you share a bit more info when you've got the chance? 

    • Which platform did you purchase the game on? 
    • What is your PSN ID or Xbox Gamertag?
    • If you look at the purchase history on your console, does it show that you purchased the Deluxe Edition? 
    • Can you provide a screenshot of the game tile from your console library? 

    Thank you! 

  • @EA_Kent I am still missing mike and fedor after over 2 months , i am on ps5 and preordered on ps store. My psn id is bjmb_marko and in my purchase history it says deluxe and i was charged for deluxe but on ps store it says standard.where do i send the screenshot?
  • I’ve tried everything sent screen shots of receipts and proof that I only have the standard edition and still nothing EA basically stole all of our money I will never do business with them again. 

  • Dock-Zom's avatar
    Dock-Zom
    Rising Traveler
    2 years ago

    Foreal like my ps5 icon for the game doesn’t say deluxe it’s just the standard edition 

  • MpcLive73's avatar
    MpcLive73
    Newcomer
    7 months ago

    I'm dealing with this now after spending 89 dollars on the deluxe only to be able to download standard I've contacted PSN support about it and they sent me to ea and ea sent me back to psn support which couldn't fix it.Supposedly the content that's in the deluxe edition is on my standard download but I've yet to find it!

  • coolfriend321's avatar
    coolfriend321
    Newcomer
    5 months ago

    Hi, I brought the deluxe edition and it’s not working it’s on my taking me to the standard edition. I paid extra for this, all my characters are locked. I’ve tried everything you have said in the previous messages nothing works. 

  • zmanmasa23's avatar
    zmanmasa23
    Newcomer
    3 months ago

    Mine says purchased but no option to download. Did you figure it out?

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