Missing in-game content for the second time and once again was not resolved

Has anyone who's posted on the ufc 5 forum actually got their issues revolving around a purchase resolved? I bought mike tyson and muhammad ali on the playstation store and never got them, the chat agent I was talking to, Pragati, said to contact playstation about it, but the last time i purchased something ufc related it was through the game and it didn't get resolved either. He told me that he will discuss it with his team as its something they need to take into consideration even though I've seen numerous times since the start of the game that its been a problem, he finally said to post in the forum about it and before I could atleast ask if a refund is possible he ended chat. So if the forum has actually helped anyone please let me know because I feel like im just being led in circles here. p.s. I have also tried restarting the game and console but that didn't work either, thank you.