Forum Discussion

2 years ago

PS5 physical pre-order bonus code problem

I pre-ordered the physical copy of UFC 5 (PS5) from Amazon for my son for his birthday. I received the game yesterday then the email.from Amazon today with the pre-order bonus code. I tried to rede...

technical issues

EA_Barry

Community Manager

2 years ago

@helicon1

I am not sure if our Advisors can move that content around but you can check with them.

Click the following link to get started:

https://go.ea.com/HowToEAHelp

Thanks.

helicon1
2 years ago
Hi, thanks for your reply.
Sorry for the delay getting back to you.
I contacted your advisors using that method but they advised me to contact Amazon.
To be honest I'm not sure they even understood my issue.
I contacted Amazon to see if I could get another code but they were unable to help.
I then contacted Sony to see why I was unable to redeem the code on my sons profile, they were also very unhelpful but they did say if I was able to get another code then they might be ablet to help me apply to my sons profile.
Is there any way you could help me get another code?
I'm really disappointed that I'm not able to get this content on my sons profile. I wish it had been clear that the code was profile specific, I would really have thought that redeeming it on the main PS5 account would apply the content for all users.
Kind regards.
James.