Forum Discussion

2 years ago

PS5 shuts off during UFC 5. Game is UNPLAYABLE. Please fix.

To whom it may Concern,

Currently UFC 5 is unplayable on PS5 for myself and many other users. Either during fighter walkouts or in-between rounds/cinematic replays I receive a minimum two temperature alerts before my system untimely shuts down. I was hoping patch 1.002 would fix this problem however it didn't.

I tried getting a refund with Playstation and this is what they informed me

"My best recommendation is to contact the developer since we have verified in our end that everything was purchased correctly and that there is not any error with your console since those alerts happens just with this game. It seems is an internal issue with the game and the publisher will be glad to help you since possibly they will need to solve the issues internally with the game."

Please look into this. My PS5 is the Digital Version (No disc) and I downloaded the UFC 5 Digital Edition on PSN. I noticed another user had a similar issue; EA_Barry told them to clean their console. However, my console has been cleaned. This issue seems to be software related. Please investigate. Thank you for your time.

technical issues

15 Replies

lisahveldh912
2 years ago
Hi,
I kind of have the same problem. However, my ps5 just abruptly shuts down either when i’m in a fight or the menu after the fight. I don’t get any warning that my ps is overheating and it also does not feel hot. In order for my ps to start up again I also have to unplug it and plug it in again.
Please help.
iVladManR
2 years ago
They don't know what a percentage ratio is. On Reddit, there are 10 times more posts and responses compared to the official EA website.
SithisHimself
2 years ago
You really represent EA? Because that response is ridiculous. No wonder your company is well hated in the community. He is not the only one with this problem. I can't play for more than 3 hours without UFC 5 overheating my ps5. I can play every other game I own just fine except for UFC 5. Like he said there are many threads on reddit discussing many users having this issue. Yall really don't care about your consumers any more, that much is evident. If this doesn't get fixed it's the last EA game a lot of us will purchase.
yo504boy
2 years ago
@EA_Barry
This answer is unacceptable. (See attached) . Unfortunately not a lot of people use these forms to their advantage. There are plenty of complaints from our friends on Reddit. If you count these users myself and @kingcully81 that is OVER 21 people with the same issue. Please look into to this.
EA_Barry
Community Manager
2 years ago
@yo504boy

If this were an issue with the game, there would be loads of posts here about it.

Really really cleaning your console is advised, professionally if necessary.

Thanks.