Re: Bought item from UFC 5 store but item is locked
@AstonVTID Me too and I don’t know how to unlock it
Forum Discussion
8 Replies
well I won’t be purchasing anything else until it’s fixed.
Hello @filonff & @AstonVTID
First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or getting answers (from players & experts) and getting back in the game!
If a purchased IN-GAME ITEM is not unlocked, please contact an EA Game Advisor/Consultant for assistance.
Click the following link to get started: https://go.ea.com/HowToEAHelp- @Mikimuster3 When will there be a useful patch? What's the point of this copied message? You haven't responded to my emails for a month.
This happened to me last Tuesday after purchasing Valentina Shevchenko’s Legendary signature emote. It remained locked until I contacted help.ea.com this morning. It got fixed this afternoon. It looks like the bug happens with emotes. Just hoping a patch comes to fix this issue. It would be time consuming to contact help.ea.com each time an emote is purchased.
- @PalomaMarvel24 I've been waiting for the Conor I bought for 3 weeks, and there's no digital content or pre-order.
- @iVladManR I bought the alternate Connor and I waited 1 hr after purchase. You might need to go to help.ea.com with relevant screenshots to resolve issue.
- @PalomaMarvel24 They haven't responded since the release.
@iVladManR wrote:
@PalomaMarvel24They haven't responded since the release.Maybe try to make a new complaint with relevant screenshots since a case 3 weeks ago might be buried. For the new case, reference the old case number so they can look at that.
