UFC 5: Bought Bundle, I didn't get 2011 Alexander Volk.

Product: UFC 5
Platform:PlayStation 5
Summarize your bug I bought the bundle which gave me Ali, And Tyson including 2011 Volk. Even when I go to the store it says purchased but doesn't give me an option to play as Volk he's locked. EA has always been a bum company but I would appreciate a refund or WHAT I PAID FOR!!!!
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Give me a refund or WHAT I PAID FOR!!
What happens when the bug occurs? I can't play with Alexander Volkansoki (2011) Origins alter ego
What do you expect to see? What I paid for

‌