Game Face automatically tries to load old game face but game face wont load

For some reason when I log into game face, my old game face from 5 years ago tries to load without me wanting it to.  The old game face refuses to load and just sits there stuck on "Generating Game Face. Please Don't Close Your Browser." I have left it to load multiple times, once for 8 hours, once overnight, once for 3 hours, and another for 4+ hours.  No matter what I do, the old game face fails to load.  I have tried Microsoft Edge, Mozilla Firefox, and Google Chrome.  I have tried it on 3 different computers.  I have tried it on 2 different internet connections.  None of these things fixes the issue. 

I never even wanted the old game face in the first place. All I want to do is create a new one and have been trying to do so for 5 days.  I have not found a workaround to delete the old game face (e.g. no way to delete it through a different web page ect.)

What are my options??? Is there anyway an admin can delete the old game face for me? All I want to do is create a new game face and have no need for the one I created over 5 years ago.

Thank you in advance for your time and effort.