Game Face Marker Error

@Duncs51 

Try flipping your side view image horizontally so it is facing the same way as the reference image.

We generally do not like having real images of our players faces shown here on AHQ, so I will remove yours from your post.

Thanks.

Thank you for the response that has fixed the markers issue but when i get to the end and try to create the game face just says error try again. So have done twice more and still gives the same error message but doesn't provide any indication why. are you able to help?

@Duncs51 

The EA Account you used for the game must be the same one you use to create your Game Face on the website.  

Not sure which EA Account it is? Find which account is linked to your Gamertag or PlayStation™Network online ID (PSN ID) when you go to Main Menu > Extras > EA Account. 

https://help.ea.com/en-us/help/ufc/import-your-game-face-to-ea-sports-ufc

Sorry not sure I understand.

I've signed in using the only origin account I have. It's not trying to link to anything so can't see how there would be 2 accounts involved, or am I missing something?

having clicked on the link think you are talking about importing the GF but the website will not create the GF in the first place so havn't got to the importing bit yet. 

@Duncs51 

Just trying to help ensure you are not seeing an account based issue.

Make sure your images meet the following requirements:

• Minimum size: 480 by 480 px
• Maximum size: 4096 by 4096 px

• Format: JPEG or PNG
• Maximum file size: 10 MB

Yeah double checked against them and both images are with in the parameters? 

Is there anything else it could be causing the problem?

@Duncs51 

Apologies, we had a long weekend here. Can you try clearing your browser cache and cookies and retry. If it still fails, can you try another browser?

Thanks and sorry again for the delayed reply.

Hi, clearing cache and cookies and hasn't made a different.

Tried internet explorer as alternative browser and can't get past step 3 with no error message just doesn't give option to press 'next' button.

Sorry to keep bothering but is there anything else it could be?