Forum Discussion
21 Replies
- EA_Aljo3 years ago
Community Manager
Hi there, @tokocasual10
Is that the complete message? I've seen that before, but normally I think it also says something about needing to be online or having a valid PS+ subscription. I might be wrong though. Regardless, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
- @EA_Aljo It didnt help
- EA_Aljo3 years ago
Community Manager
Thanks for trying. Can you get me a screenshot of the error?
- @EA_Aljo I cant send you a screenshot but it says
"In order to access the online features" - EA_Aljo3 years ago
Community Manager
Are you able to play other online multiplayer games? That sounds like it might be coming from Sony and not from our system.
- @EA_Aljo I can play FIFA online too.
- EA_Aljo3 years ago
Community Manager
Thanks for letting me know. Try restoring your licenses with the steps here and rebuild your database with these instructions. Let's see if that helps.
@EA_Aljo It didnt help
- @EA_Aljo Pls replyy