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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
11 years ago

Re: why does ea sports always redirect me to home page???

I apologise for the frustration caused by the easports.com site as it is a bit tricky to get into Game Face currently.

These steps, convoluted as they are have gotten me to the point where I can edit my GF:

  1. Clear browser cache and cookies
  2. Go to easports.com and click sign in
  3. Click Services, Game Face and click sign in again
  4. Click Services, Game Face again
  5. Click on your account name
  6. Go To Game Face Profile, Edit your Game Face

11 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    During step 4. It redirects back to the homepage. don't ever get a chance to see my username on the game face page. Does not work.

  • Anonymous's avatar
    Anonymous
    11 years ago

    i appreciate the effort on trying to help us. but it still not working i ve done what youve told us to do step by step. but still the same problem with the redirecting me to the homepage. by the time ive signed in twice and go service and click game face it takes me back to the homepage. please provide us with the solution i believe in the EA sports team if you guys can make great games i know you guys could do better on the website or better yet try making an app for the kinect or ps4 camera to just do it from there😕mileywink: i thank you guys again and please HELP.... god bless

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 years ago

    Can anyone confirm successfully using the steps in the above post by dkavedk?

  • Anonymous's avatar
    Anonymous
    11 years ago

    nope the solution above does not work for me also still the same problem


  • @XxHIGHBLOODxX wrote:

    nope the solution above does not work for me also still the same problem


    Concur.

    And I would like to appologize for letting frustration get the best of me.


  • @EA_Barry wrote:

    I apologise for the frustration caused by the easports.com site as it is a bit tricky to get into Game Face currently.

    These steps, convoluted as they are have gotten me to the point where I can edit my GF:

    1. Clear browser cache and cookies
    2. Go to easports.com and click sign in
    3. Click Services, Game Face and click sign in again
    4. Click Services, Game Face again
    5. Click on your account name
    6. Go To Game Face Profile, Edit your Game Face

    I have removed both Firefox and Chrome completely and reinstalled the newest versions without any addons/extras.  Windows temp files removed and scrubbed.  Installed Unity from here.  Version Checker shows 4.5.1f3.  Cleared cache and cookies (Including LSO's) and this is the result:

    1. Success

    2. Success

    3. Success

    4.  Fail - Redirect to EA homepage.

    5-6.  Obviously can't get there (see #4)

    Now that we have that out of the way, please advise me on what steps you would like for me to follow next.

    Thank you.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 years ago

    We are currently looking at the issue closely and hope to have further information to share soon.

  • Is there a centralized location where the solution and/or progress will be posted?
  • Anonymous's avatar
    Anonymous
    11 years ago

    Few days have passed since this error occurred, any news to report EA? Or maybe it passed and now I'm the only one watching EA main site over and over?

  • Anonymous's avatar
    Anonymous
    11 years ago

    Yep this is BS. Absolutley horrible customer service and communication. Filing a complaint , I hope you have other roles aside from these threads EA_Barry. Go ahead a delete this post bud. 

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